• Home Search
After a detailed analysis of the client needs, we are able to provide a flexible home viewing programme, taking into account any school, recreation and financial considerations, all within the terms of the Client's relocation policy. This also includes area familiarisation and optional previewing of chosen properties. Employees will be shown a selection of housing by a local knowledgeable advisor who will evaluate the employee’s needs and at each stage of the relocation process: Pre-depature, On arrival, On property selection.
• Rental contract negotiations & Renewals
Negotiating rental agreements in an unfamiliar country is a daunting prospect and requires expert help. Our advisors have dedicated tenancy management specialists who are able to draft and advise on all the relevant legal aspects, as well as liaise on the employee's behalf with all the appropriate parties involved.
• Furniture & Appliance Rental
Whether it makes more sense to hire furniture (long or short term) rather than shipping, or simply to provide a stop gap before the shipment arrives, we source rental furniture and appliances at a competitive cost including furniture, housewares, audio and office equipment.
• Temporary Accommodation
We provide cost-effective accommodation solutions to meet your employees' requirements, whether on assignment, extended business trips or while awaiting permanent housing. Financial savings, extra space, privacy and flexibility offer an attractive alternative to hotels or minimum tenancy periods.
• Home Sale Management
We provide a planned approach to marketing employee's homes, for the best price and quickest solution managing the entire sale process, including:

  Estate agent selection and fee negotiation,
  Local market house price analysis,
  Marketing strategy,
  Maintenance of vacant property

• Orientation
This service is designed to ensure the employee and their family are settled-in comfortably and are able to integrate into their new community with confidence. Our advisor will guide the employees and their family and show them how to utilise the resources available to them effectively, thereby successfully assimilating them into their new community.

Our orientation programme has been designed to familiarise employees and their families with their new location, providing them with the opportunity to view a selection of properties, visit schools and learn about other local services.

The programme covers such aspects as:

  Housing overview
  Leisure amenities and facilities
  Schools: pre-school / primary / secondary
  Health facilities, doctor, dentist
  Area information pack
• Destination information
Each employee receives a welcome pack to help them settle into their new location.
The information typically consists of:

  Rental rates
  Country-specific guide
  Specific area guide
  Local map
  Transportation guide
  Cultural information
  Useful contacts
• Education Search & Registration
This is designed to assist parents make an informed decision about their children’s educational needs. We make appointments with suitable schools, source prospectuses, can provide advice and guidance, and accompany on visits as required.

We assist at:

  School search
  Advice on admission procedures and prospectuses
  School performance information
  Arrange viewing appointments
  Organise registration
• Language Training
In cooperation with the best local language schools we provide flexible language training that are tailored to the specific language needs of the employee and their family - whether it is a beginner's courses, a refresher, or to learn specific vocabulary skills.
• Move Management
Moving to a new country can be a more comfortable experience by having familiar possessions around you. Trust Partners provide a comprehensive worldwide move management programme, which is coordinated by a dedicated advisor.

The pre-move survey will establish:

  Packing requirements
  Volumes
  Timeframes
  Method of transportation
  Destination specifics
  Organise reservations for shipping, road/airfreight
  Advise on customs documentation
  Arrange comprehensive packing and preparation at residence
  Provide full online movement tracking and general support
  Arrange clearance at destination
  Provide comprehensive delivery and unpacking at destination
• Partner Support
We believe that the success of a relocating employee is linked to the integration and vocation of their partner. We have developed a partner support programme to help assimilate the partner into their new environment as quickly and seamlessly as possible. Our team can advise on the options available to assist additional study or support in finding a career in the host location, for the accompanying partner, where legally possible. Additionally, we can provide information and advice regarding volunteer work and local community activities.

This includes:

  Job search, CV writing, reputable agencies and media
  Charities and expatriate support programmes
  Academic and lifestyle alternatives, colleges and courses
  Local networking groups, recreational and community activities

• Office space search
Accoridng to your needs, we provide a management service and assistance in new office space search in Luxembourg.
• Policy Design & Development
We review and update existing relocation policies (domestic or international), providing essential benchmarking information or we are able to help a client design a relocation policy from scratch, should they not have one in place. We also provide ad hoc advice on individual provisions.
• Expense Management
We report on all costs to ensure clients are fully in control of the costs of relocation. We provide comprehensive expense management service which makes year-end tax reporting a streamlined process.

Our services include:

  Cost tracker and a complete record of relocation costs per employee
  Online reporting - allowing you to monitor the up to date cost position on a 24/7 basis
• Training
In addition to regular Client conference calls on relocation issues, we offer tailored workshops and training days for your in-house staff.

• Managing moving process
We understand that we are moving people's homes, and invariably sentimental items, during what can be an important time given work and personal commitments. Our aim is to ensure the employee remains focused on what is important to them and their company.

Our move management services are designed around managing both expectations and emotions during an important time in employees’ lives. Trust Partners treats each move as individual and as such what might be suitable for one client, is not for the next. Over a number of years, we have developed and designed a range of innovative services to meet the needs of all family members. Trust Partners will assign a dedicated advisor to individual accounts, providing one-to-one support for relocating employees and their families. These staff will guide the employee through all stages of the relocation process, the basic steps of which are outlined below.

  Initial contact with employee
  Premove survey, including all necessary documentation provided
  Services at origin
  Forwarding
  Services at destination
• Safety and Insurance
For both door-to-door movements and storage, we provide a fully comprehensive insurance programme prepared by top local insurance company, which provides all risks cover with full replacement (at destination) protection. The cover may be additionally extended for periods of storage.

• Home & Office staging
In case of specific client needs, we can manage cooperation with the best local renovation companies to deliver a specific arrangment of the house or your new office.
• Special services
In case of special relocation requirement we're ready to organise a professional vehicle shipping and storage, negotiate and manage the contract for cleaning services or guide and find for our clients any kind of local service.

Trust Partners' entire suite of relocation services are as appropriate for repatriation as they are for expatriation. Whether the emplooyee is returning home or venturing forth to a new country, we will be there to make that transition as smooth and stress-free as possible. Your employees will be briefed on the services they are entitled to which could include, but are not limited to:

  Departure services
  Temporary accommodation
  Furniture and appliance rental
  Moving
  Storage
  Cross-cultural training
  Partner support
  Expense management